Refund and Returns Policy
Elite Solutions USA LLC (“NurseExamPass”)
Effective date: October 8, 2026
1. Digital products are final sale once delivered
NurseExamPass sells digital study resources and digital access, such as downloadable files and online materials. We do not ship physical goods. All sales of successfully delivered digital products are final. Please read the product description carefully before you order.
We do not refund a delivered digital product only because:
- you changed your mind or no longer want it;
- you downloaded, opened, or used it; or
- you ordered the wrong item without reviewing the product description.
This policy does not limit any refund, remedy, or right that the law gives you.
2. When we will review a refund request
We will review your request, and approve a refund or another remedy where appropriate, if:
- the product or your access link was never delivered;
- the delivered file is corrupted or cannot reasonably be opened;
- the item materially differs from what you ordered;
- you were charged twice, or ordered the same item twice by mistake;
- the transaction was unauthorized or fraudulent, after reasonable verification;
- a technical failure prevents you from accessing the product and we cannot reasonably fix it; or
- a refund or remedy is required by applicable law.
3. We may fix the problem first
For delivery and technical problems, we may first try to repair your access, replace the file, or give you a working copy. If that resolves the problem, a refund may not be needed. If it does not, we will review your request under Section 2.
4. Access after a refund
If we issue a full refund, we may revoke your access to the digital product it covered.
5. How to request a refund
Email info@nursingexamsources.com with your order number, the email address on your account, and a description of the problem. Screenshots help.
- We aim to acknowledge your request within 2 business days.
- Where reasonably possible, we aim to give you a decision within 5 business days after we have the information we need.
- If we approve a refund, we issue it promptly to your original payment method through Stripe. How long it takes to appear on your statement depends on Stripe and your card issuer or bank, which we do not control.
6. Chargebacks and disputes
Please contact us first so we can try to resolve the problem. This does not limit your right to dispute a charge with your card issuer.
7. Future products
We may offer other kinds of products in the future. Any such product will come with additional terms that we show you before you buy, and those terms will explain how refunds and cancellation work for it.
8. Physical returns
We do not sell physical goods, so there are no returns of physical items.
9. Contact
Elite Solutions USA LLC
1040 N Central Ave
Glendale, CA 91202